- The Gateway DNA - Course Introduction
- The Gateway DNA - Course Objectives
- Why does the Vision come first?
- My Custom Gateway Vision
- Rate your current achievement level
- Andrew's Vision for Custom Gateway
- The Vision Statement
- Why the Vision matters.
- Vision review
- Why do we have a Gateway DNA?
- What is the Gateway DNA?
- What does the Gateway DNA mean to you?
- Quick Quiz
- What is a High Performance Team Culture?
- What does High Performance mean to you?
- What is Custom Gateway's definition of a High Performance Team Culture?
- How does the High Performance Culture fit with the Gateway DNA?
- Our High Performance Culture in Practice
- The Purpose of Good Service
- The ETOBS Model
- Barriers to Delivering Service
- The ETOBS Quiz
- What is Employee Engagement?
- The Employee Engagement Indicators
- Your Engagement Priorities
- How our organisation is structured
- Our Global Footprint
- Our Global Footprint - who works where?
- Team Structure and Organisation Charts
- Rate your own achievement
- The DNA Test
- Additional Reading (Optional)
- DNA Downtime? (Optional)
- Final thought from Andrew