Course curriculum

  • 1
    The Custom Gateway Vision
    • The Gateway DNA - Course Introduction
    • The Gateway DNA - Course Objectives
    • Why does the Vision come first?
    • My Custom Gateway Vision
    • Rate your current achievement level
    • Andrew's Vision for Custom Gateway
    • The Vision Statement
    • Why the Vision matters.
    • Vision review
  • 2
    The Gateway DNA
    • Why do we have a Gateway DNA?
    • What is the Gateway DNA?
    • What does the Gateway DNA mean to you?
    • Quick Quiz
  • 3
    Our High Performance Culture
    • What is a High Performance Team Culture?
    • What does High Performance mean to you?
    • What is Custom Gateway's definition of a High Performance Team Culture?
    • How does the High Performance Culture fit with the Gateway DNA?
    • Our High Performance Culture in Practice
  • 4
    Our Service Culture
    • The Purpose of Good Service
    • The ETOBS Model
    • Barriers to Delivering Service
    • The ETOBS Quiz
  • 5
    Employee Engagement
    • What is Employee Engagement?
    • The Employee Engagement Indicators
    • Your Engagement Priorities
  • 6
    How We Work Together
    • How our organisation is structured
    • Our Global Footprint
    • Our Global Footprint - who works where?
    • Team Structure and Organisation Charts
  • 7
    The DNA Test
    • Rate your own achievement
    • The DNA Test
    • Additional Reading (Optional)
    • DNA Downtime? (Optional)
    • Final thought from Andrew